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White Paper: The seven habits of highly effective call centres
Steven Covey's best selling book, "The 7 Habits of Highly Effective People" has inspired many parallels in the field of business and organizational improvement. Call centres, too, could become significantly better at what they do by adopting the same principles as the book. White Paper: written by eGain

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White Paper: The seven habits of highly effective call centres

In this white paper, eGain, the technology provider, look at the seven habits that make up an effective call centre.

The seven habits are

Habit 1 : Be proactive - Harness the power of new technologies
Habit 2 : Begin with the end in mind - start with mission statements, goals, road maps and metrics
Habit 3 : Put first things first - let priorities drive initiatives
Habit 4 : Think win/ win - what's good for your customer is good for you too
Habit 5 : Seek first to understand, then to be understood - know your customer
Habit 6 : Synergize - bring it all together with a customer interaction hub
Habit 7 : Sharpen your saw (the right one, that is)