Updated Site
we have moved
to a new server
CallCentreHelper.com


Click here to visit
the new site

Contact Call Centre Helper

photo of a hand holding a phone
Contact Call Centre Helper - we would love to hear from you

Menu

> Call Centre Management
> Technology
> Life
> News
> Call Centre Jobs

Articles

> New Year Resolutions
> Angry Cusomers
> Blind Agents
> Ofcom Silent Calls
> Death of cold calling?
> Agent Empowerment
> Virtual Technology
> New Editor
> Management Speak
> Phone rage
> Motivation Lessons
> Outsourcing to Egypt
> Hold Music Licences
> Virtual Call Centres
> White Papers
> Champagne Moments
> Shiny Stars
> PowerPoint templates
> The seven habits
> Facing abuse
> See yourself here
> Customer service tips
> Improve service
> On the receiving end
> Award Winning secrets
> Staff Motivation
> Call Blending
> Customer Experience
> Jobs

Archive
Customer Retention
Classical music on hold copyright
Improving quality
Music on hold
CMR - Customer Managed Relationships
Monitoring
Indian Outsourcing perspectives
Working in India
Call centre jokes
Sales Funnel
Motivational Games
Why agents play tricks
Training agents in a multimedia centre
Call Quality Monitoring problems
Internet call centres
Jargon buster
CRM Tips
Recording
Seven sins of IVR
Consolidation
Hints and tips
Management - Improving Productivity
Improvements without new technology
Previous Article
Next article

Contact Call Centre Helper

We would love to hear from you.

For general enquiries please send us an email to

contact_us@callcentrehelper.com

or phone us on

+ 44 (0) 1600 71 45 46

Editorial
If you would like to phone the editor, Alex Coxon, she can be reached, during normal office hours on
+ 44 (0) 20 8888 6311
or by email to alex@callcentrehelper.com
Jobs, Partnerships and Advertising
Jonty Pearce, Publisher, can be reached, on + 44 (0) 1600 714546 or by email to jonty@callcentrehelper.com

Photo of Jonty Pearce
Jonty Pearce
being interviewed at Bush House for a forthcoming Call Centre programme on the BBC World Service

 

 

Presentation Helper|Business Helper|Call Centre Helper |Call Centre Jobs