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Want to be in Call Centre Helper?

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Do you have an article, a story or a press release that you would like to contribute to Call Centre Helper?

Many of our best articles have been sent in to us.

Why not send in yours?

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Articles

> New Year Resolutions
> Angry Cusomers
> Blind Agents
> Ofcom Silent Calls
> Death of cold calling?
> Agent Empowerment
> Virtual Technology
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> Management Speak
> Phone rage
> Motivation Lessons
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> The seven habits
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> See yourself here
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> On the receiving end
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Archive
Customer Retention
Classical music on hold copyright
Improving quality
Music on hold
CMR - Customer Managed Relationships
Monitoring
Indian Outsourcing perspectives
Working in India
Call centre jokes
Sales Funnel
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Why agents play tricks
Training agents in a multimedia centre
Call Quality Monitoring problems
Internet call centres
Jargon buster
CRM Tips
Recording
Seven sins of IVR
Consolidation
Hints and tips
Management - Improving Productivity
Improvements without new technology
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Contribute to Call Centre Helper

Do you have an article, a story or a press release that you would like to contribute to Call Centre Helper?

Why not send it to us and we will see if it can be published.

The types of contribution that we tend to like are

  • Articles - We like articles that provide a new or fresh insight into the call centre world. In particular we like articles associated with life on the phone, call centre management or technology.
  • White papers - as long as they are not a blanat plug for your company
  • Your feedback - If you agree or disagree with an article that we have published, or you have got more to say - just drop us a line and we will see if we can incorporate your feedback.
  • Press Releases - Send in your press releases. We tend to be quite selective on press releases.
  • Photographs - We particularly like call centre photographs as they fit in with the more visual style of our web site.

What are the benefits?

We always credit the author of every article and provide a short biography. This provides e opportunity to raise your profile as well as the profile of the company. We know of some people who were promoted after publishing a few articles as it showed that they were being proactive in promoting their companies.

If you have anything that you would like us to consider - please contact the editor through our contacts page.

 

 

 

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