Hawaiian Telcom Awards BearingPoint Five-Year Contract
BearingPoint, the management consulting and systems integration firm, announced that it has won a managed services contract from Hawaiian Telcom Communications, Inc. until April 2010 to build and operate new operations and business support systems for the Honolulu-based telecommunications company.
Under the terms of the contract, BearingPoint will undertake a sweeping enterprise system implementation, installing and configuring a complete set of front office, network and back office systems and implementing more than 40 new systems/modules, including finance, human resources, customer billing and relationship management.
“We chose BearingPoint for this engagement based on its team’s industry knowledge and the company’s overall delivery experience and approach to projects of this size and scope,” said David Torline, Hawaiian Telcom’s Chief Information Officer.
Hawaiian Telcom, formerly known as Verizon Hawaii, officially began operating under the Hawaiian Telcom banner May 2, marking a new beginning in the company’s 120-year history in the Islands. The Carlyle Group, acquired the telecommunications company, and has been re-locating key management functions back to Hawaii from the U.S. mainland.
“This engagement for Hawaiian Telcom is not only a testament to BearingPoint’s ability to build and operate systems for clients,” said Scott Parr, Senior Vice President of BearingPoint’s Commercial Services sector. “It also shows that progressive-thinking telecommunications firms are willing to undertake new strategic initiatives if clear returns can be delivered to the business.”
With limited information technology resources on the islands, Hawaiian Telcom needed a systems integrator familiar with developing and implementing a “build/operate” model that would meet Hawaiian Telcom’s needs for their IT backbone.
BearingPoint’s approach leverages proprietary methodologies and significant telecommunications and enterprise transformation experience in order to successfully complete this ambitious project in a relatively short time. Key alliance partners include Oracle, which is providing critical software, and HP, which is providing primary and back-up data centre services, plus call-centre support for all internal IT troubleshooting. BearingPoint’s work on this project will be dispersed across various U.S. sites, including BearingPoint facilities in Honolulu, Denver, McLean, Va. and Dallas.